- Technology Provider
An Information IVR allows an important message to be readily available to your contacts for up to the minute updates from your organization.
Below are a couple examples of applications that commonly use an Information IVR.
An inbound phone call can provide valuable information like store hours and directions.
An automated outbound notification phone call alert updates residents about upcoming inclement weather.
- Software Company
An Inquiry IVR is a phone based application that automates the task of providing a account status update.
Below are a couple examples of applications that commonly use an Inquiry IVR.
An inbound phone call prompts callers for a PIN (Personal Identification Number) in order to access private information like an account balance in a secure way.
An automated outbound phone call can prompt users to get an updated status of a loan application and take necessary actions.
- Retail Discretionary Company
An Payment IVR is a phone based application that automates the task of collecting a payment from individuals.
Below are a couple examples of applications that commonly use a Payment IVR.
An inbound phone call can allow customers to make credit card payments for membership dues.
An automated outbound notification phone call can solicit donations from members of an organization.
- Media Company
An IVR Survey is a phone based application that automates the task of asking individuals questions and collecting answers.
Below are a couple examples of applications that commonly use an IVR survey.
An inbound customer satisfaction poll provides valuable feedback from customers about an organization's products and services.
An outbound political poll can gauge public opinion on a variety of issues.
- Financial Services Company
A Time Clock IVR is a phone based application that automates the task of logging work hours for remote workers.
Below are a couple examples of applications that commonly use an IVR Timeclock.
An inbound call from a remote worker can clock in or clock out.
An outbound call to a specific phone can help verify a worker is at a specific location at a specific time.