SOLUTIONS
Below is a list a of IVR solutions we have created for our clients:

    Inbound/Outbound Telephone Surveys For Polling This application (either as inbound or outbound) is particularly useful for political polling as well as for companies who are interested in measuring customer satisfaction. The survey can include multiple questions with advanced branching options if needed.

    Zip Code Based Locators This application is for companies who have many locations and want their customers to find the nearest location quickly and easily by phone. Callers can be automatically connected to the nearest location.

    Account Inquiry This application is for companies who have customers who require the ability to check available account balances or order status via the phone 24/7/365. The customer simply calls a phone number, enters their account number and/or pin. Then the IVR system can provide the customer with their current available account information.

    Information Lines This application can be a huge time saver for companies who want to provide information to callers without tying up a live agent's time. The caller can listen to any number of pre-recorded messages and navigate a menu of options. Lastly, the caller can be given the option to be transferred to an agent or even leave a voicemail message that can be automatically sent via email to one or more email address.

    Predictive Dialing This application is for call centers who want to maximize the efficiency of all agents while reducing costs. The interface is very user friendly for agents, supervisors and administrators.

    Ordering Lines This application is helpful for businesses who want to offer offline order taking without tying up a live agent. The caller and leave a message with the product or service as well as their credit card information.

    Advanced Call Routing & Tracking This application gives the impression of a large company with several employees working in the same office, however, in reality the system is routing inbound calls based on several advanced customizable rules, like time of day and location, to agents who could be located throughout the country.

    Transcription Lines This is a speech to text application. It converts live conversation and voicemail messages to a written message that can be automatically emailed to one or more email addresses.

    Voice Broadcast Robocalls This application allows an organization like a non-profit or political campaign to deliver pre-recorded messages to live answers (with or without a live transfer option) as well as to answering machines. A different pre-recorded message can be used for live answers and answering machines.

    Custom IVR Development If you are looking for an application that is not listed here, please let us know what you are looking for.